All SonoMe Vet wireless handheld ultrasounds are manufactured by Bionet Headquarters in South Korea. Bionet is one of the leading Veterinary and Medical equipment manufacturers from Korea. Bionet America is the subsidiary of Bionet Headquarters, representing Bionet products in the USA and Canada.

SoneMe Vet offers 8 different types of ultrasound probes by shape and feature. Please refer to the buying guide for the complete lineup of SonoMe Vet probes, comparisons of probes and our recommendations.

The SonoMe Vet probes are equipped with either 128 elements (5CB, 10LB, 5C, 10L, 14L) or 192 elements (H5C, H10L, H5C10L). 128 elements is the standard elements used for traditional cart-based ultrasound probes. Therefore, the SonoMe Vet probes provide image quality as good as traditional ultrasound probes. Even better images can be achieved with 192 elements.

The SonoMe Vet probes do not require wireless or wired internet connection. They have embedded Wi-Fi modules to emit Wi-Fi signals to connect your mobile smart device with the SonoMe Vet Mobile App.

The SonoMe Vet probes are designed for veterinary use only. The SonoMe Vet Mobile App has Vet dedicated patient info and icons.

The SonoMe Vet probes can be purchased directly from our website or through our authorized distributers.
Whether it is from our website or through our dealers, rest assured that all probes have the same high-quality standard.

While we offer online demonstrations and have a 14 day return policy, we do not offer trial units at this time.  If your clinic has specific needs or special considerations, please contact us to discuss.

We primarily serve customers in the United States. However, we may be able to ship to some Caribbean and Latin American countries where SonoMe Vet can be imported. Please contact us for shipment to these countries.

We ship the SonoMe Vet Probes from Tustin, California, where Bionet America is located.

We accept orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Tustin, California via UPS, USPS or FedEx.

We follow the standard methods available by shipping carriers.

Orders placed are usually processed and shipped within 1~2 business days from the time the order is placed. Orders placed before 9:00 AM PST will be processed and shipped out the same business day. Orders placed after 9:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1~2 days. Most carriers do not pick up or deliver on weekends. Orders placed on holidays will be processed and shipped out the next business day.

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by a customer.

RETURNS

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new, complete, unused, resalable condition, with all original tags and labels attached. Any disposable items must be unopened.

 

RETURN PROCESS

To return an item, please email customer service at [email protected] or call to customer service (714-734-1760) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and follow the shipping instructions on the Return Authorization Form.

Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return and insure the shipment for replacement value.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

Disposable products
Special orders, incomplete or damaged products
Sale items are FINAL SALE and cannot be returned.
For defective products, please contact us at the customer service number below to arrange Service.

 

Please Note

A 20% restocking fee will be charged for all returns (including misordered items).
Original shipping charges are not refundable.
Missing, used, or damaged accessories will incur additional fees.

Please refer to the quick guide included in the package. While the SonoMe Vet probes are easy to use, please contact us or call us at 877-924-6638 for any questions you might encounter.

iOS smart tablet & phone (iOS 8.0 or above)

     

You can save images and videos directly onto the smart mobile device connected to your SonoMe Vet probes using save buttons in the SonoMe Vet Mobile App. Images are saved as .jpg and videos are saved as .avi.

Images and videos are saved in the stock photo apps of the smart mobile device connected to your SonoMe Vet probes. To review the images and videos, simply open your photo app. You can transfer all saved images from your mobile devices to where you need them via email or messaging.

Yes, you will need ultrasound gel to do any scanning. Ultrasound waves have difficulty traveling through the air and ultrasound gel is used to reduce the air between the contact point and the probes, reducing the reflection and allowing for a clearer image. For your convenience, we also offer, fine ultrasound gel.

After each use of the probe, use a lint-free cloth moistened with water or any ultrasound cleaning wipe to remove the ultrasound transmission gel from the probe. Make sure to turn off the probe and wipe the body of the probe down with a sanitized wipe for one (1) minute until visibly clean. We strongly recommend SonoWipes, which are made from non-harsh chemicals that will preserve the lifespan of your valuable investment.

The SonoMe Vet probes comes with a one-year standard warranty. Please contact us or call us at 714-734-1760. We are here to make sure your valuable investment is safe and functional.

All service is done in the office of Bionet America in Tustin, California by our trained and experienced engineers.

We are here to make sure your valuable investment is safe and functional. Please contact us or call us at 714-734-1760.